Simple answers about fees and billing.
Learn how VendorStax fees work for Vendor reservations and Attendee tickets, including online, in-person, complimentary, cancelled, refunded, and failed payments.
What is the VendorStax reservation fee?
VendorStax charges Organizers a $2.99 platform fee for each confirmed Vendor reservation with an amount due greater than $0.
Is the $2.99 fee charged per table, booth, or space?
No. The fee is charged once per reservation, regardless of how many tables, booths, spaces, or islands are included in that reservation.
Which types of reservations are charged the VendorStax fee?
The fee applies when a Vendor reservation is confirmed with an amount due greater than $0, including reservations paid or handled through:
- Online payments through VendorStax
- An Organizer's external payment method
- Pay-at-show reservations
- Reservations created by an Organizer on behalf of a Vendor
Who pays the $2.99 Vendor reservation platform fee?
The Organizer can absorb the $2.99 platform fee or pass it to the Vendor. This preference is configured under Settings → Payment Settings.
How is the fee collected for online reservations?
For reservations paid online through VendorStax, the $2.99 platform fee is deducted from the Organizer's payment proceeds.
How are offline and pay-at-show reservation fees handled?
Fees for offline and pay-at-show reservations accumulate in the Organizer's VendorStax Balance.
When is an Organizer's VendorStax Balance invoiced?
When the VendorStax Balance reaches $25, Stripe sends the Organizer a secure hosted invoice. Smaller balances are invoiced during monthly billing. Invoices are due within seven days.
Is the VendorStax fee refunded if a reservation is cancelled?
No. The fee is earned when the reservation is confirmed and is not refunded if the reservation is later cancelled or refunded.
When is no VendorStax platform fee charged?
No platform fee is charged for:
- Pending reservations
- Failed payments
- Expired booking sessions
- Complimentary reservations
What happens if an accidental duplicate reservation is confirmed?
The Organizer should cancel the duplicate reservation and contact VendorStax Support to request an account review or credit.
Are Stripe processing fees included in the $2.99 VendorStax fee?
No. Stripe processing fees are separate from the VendorStax platform fee and are subject to Stripe's terms.
What is the VendorStax Ticket Service Fee?
VendorStax charges a $0.49 Ticket Service Fee for each paid online or in-person Attendee ticket.
Who pays the Ticket Service Fee?
The Organizer can absorb the $0.49 fee or pass it to the Attendee. This preference is configured under Settings → Payment Settings.
When is no Ticket Service Fee charged?
No Ticket Service Fee is charged for:
- Free Admission tickets
- Complimentary tickets
- Failed payments
- Tickets cancelled before payment
How are in-person ticket fees collected?
Card ticket fees are handled through the online payment. Fees for paid cash tickets are added to the Organizer's VendorStax Balance and included in a Stripe-hosted invoice.
Is the Ticket Service Fee refunded?
No. The fee is earned when a paid ticket is confirmed and is not reversed when the ticket is later cancelled or refunded.
When is the Organizer's VendorStax Balance invoiced?
When the VendorStax Balance reaches $25, Stripe sends the Organizer a secure hosted invoice. Smaller balances are invoiced during monthly billing. Invoices are due within seven days.
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